Review service for shops in Hong Kong and Taiwan
Turn happy customers
into public reviews
A tap leaves a Google review; the dashboard shows what customers praise and complain about, alerts you to negative reviews and drafts your replies.
- About 2 min
- to set up
- About 30 sec
- for a customer to review
- Daily alerts
- for new Google reviews
You pay for the SwishReview AI multi-platform management system
Daily rating tracking, competitor comparison, same-day negative review alerts, AI reply drafts, weekly reports. The NFC stand is just the door customers walk through.
- ✓Google + OpenRice rating trends
- ✓Nearby competitor comparison
- ✓Same-day negative review email
- ✓One-tap AI reply drafts
- ✓Weekly report
- ✓Customer voice: praise and complaints
Google rating
284 reviews ▲12
OpenRice
3.9
55 reviews · #1 of 6
Mrs Lee · waited 25 min for food
AI draft: Hi Mrs Lee, sorry for the wait. We were short-staffed that lunch and have added hands…
New review ★★★★★
Silky milk tea, pineapple bun baked to order…
Your AI multi-platform management system
Open it on your phone: rating changes, new reviews, AI reply drafts, and growth since the stand went in.
Demo screens. Shop name and reviews are sample data.
Google rating
284 reviews ▲12 vs 7 days ago
Negative, unanswered
1
≤2★ in last 90 days
Clicks by platform (30 days)
Why your review page decides your business
Tourists and locals alike open their phone before they open your door. What they see on the platform is what they think of you.
92% read reviews before a first visit
Google Maps, OpenRice and Xiaohongshu are how Hong Kong finds a place to eat or shop; 85% use Google to read reviews. Your rating is seen before your storefront.
More reviews, higher on Google
Google says local ranking is based on relevance, distance and prominence, and review count, rating and recency are part of prominence. Collecting reviews and SEO are two halves of the same job; a shop with no new reviews for six months slips below its neighbours.
96% are willing to write one; only 29% did
Happy customers rarely post unprompted; unhappy ones always do. The difference is an effortless entry at the moment they are happiest.
- 1Customers tap and reviewThe stand keeps fresh reviews coming in.
- 2Google sees you as more prominentMore reviews, higher rating, recent activity.
- ↻Rank higher, more customersNearby searchers see you first, which brings more reviews.
Under HK$5 a day for a steady stream of reviews
Basic billed yearly is HK$1,692, about HK$4.6 a day, less than a milk tea. It is not an ad; it is your satisfied customers speaking for you.
Based on Basic yearly. Pro ≈ HK$7/day, Enterprise ≈ HK$16.3/day.
Sources: BrightLocal Local Consumer Review Survey 2025; Hong Kong Tourism Board, ~45M visitor arrivals in 2024.
How it works
Three steps. Reviews start the day your stand arrives.
01Set up your stand
We pre-link the NFC stand to your Google Business Profile and other platform buttons before shipping. Check it arrived undamaged and place it at the counter.
02Customers tap to review
A phone held near the stand opens your review page with a one-tap Google button. Unhappy customers can message you privately instead.
New review ★★★★★just now
Silky milk tea, pineapple bun baked to order, perfectly crisp.
One-tap AI reply draft →
03You get an email alert
New Google and OpenRice reviews are emailed to you with a link to the AI reply draft in the AI multi-platform management system, where you can see customer tap counts, review trends and tourist ratio.
Why choose SwishReview?
Managing reviews with SwishReview is a different game.
With SwishReview
- More ratings and reviews, more exposure and search visibility
- Review data from every platform in one place
- AI reply drafts that cut the manual work
- Customer voice and tourist ratio insights
- Change your landing page design anytime
- Daily email alert for new Google reviews
- Cancel anytime
Without SwishReview
- No routing: hard to get customers to leave reviews, every interaction costs effort
- Scattered data: each platform checked separately, slow, easy to miss important feedback
- Manual replies: slow, tiring, and often forgotten
- No analytics: no structured view of what customers want
- Missed moments: no timely alerts or replies, brand image slips
- Hard to improve: no tools or analysis to keep getting better
The NFC smart multi-platform stand is only the first step. What decides how many reviews you get, and how good they are, is the follow-up alerts, the replies and the long-term adjustments to how you run the shop.
If you serve customers, it works for you
We turn a good experience into a real review at exactly the right moment.
Restaurants · banquet halls
One bad review costs bookings. Get alerted the same day and let AI draft a gracious reply before it spreads.
Cha chaan teng · snack bars
Customers enjoy the meal, but nobody opens Google to write about it. Put the stand by the till: pay, tap, done.
Bubble tea · cafés
Young customers are already on their phones. A tap while they wait is the easiest review you will ever get.
Salons · beauty · massage
Clients leave delighted and forget by the time they get home. The moment they pay is when reviews land.
Pharmacies · retail · clinics
Tiny counter? A sticker by the till takes no space. One more sentence from a customer is one more new customer.
If you serve customers, the moment they pay is the moment you earn a review.
Simplify the flow and reviews follow
Customers do want to leave a review. They just can't be bothered to open Google and hunt for your shop.
Before
About 3 to 5 minutes- 1Open Google Maps
- 2Type the shop name
- 3Pick it from similar names
- 4Find the reviews tab
- 5Write the review
Now
About 30 seconds- 1Tap the stand
- 2Review page opens
- 3Rate and send
Five steps become three. Customers do not have to remember or find your shop name.
What you get
NFC smart multi-platform stand
One tap on iPhone and most Android phones opens it. No app needed. Unhappy customers can tell you privately: you intercept and handle negative feedback first, and far fewer low ratings land on public platforms.
Multi-platform routing
Google first, plus optional Openrice, Tripadvisor, Dianping, Xiaohongshu, Meituan, Douyin, Facebook and Instagram, with one-tap Wi-Fi.
Review alerts
New and negative Google and OpenRice reviews emailed to you, no need to keep checking. WhatsApp alerts coming later.
AI replies
Every review gets a one-tap reply draft you read, then copy and paste in one tap.
Tourist ratio
Estimated from review language and source, so you know which languages to greet in.
AI multi-platform management system
Customer taps, review count, average rating and time-of-day distribution on one page.
Plans and pricing
Monthly, quarterly or yearly. Cancel anytime. Prices in HKD.
Basic
Start with zero hassle and collect Google reviews
HK$199/ month
No setup fee
- •1 NFC smart multi-platform stand
- •Review landing page, 1 platform (Google)
- •Customer tap counts and review trends
- •Same-day email alert on negative Google reviews
Pro
Efficient AI management that protects your reputation
HK$299/ month
No setup fee
- •Everything in Basic
- •NFC stands increased to 3
- •Landing page platforms increased to 4
- •Instant email alert for every new Google review
Enterprise
Fully managed: leave it to the experts, you watch the results
HK$699/ month
No setup fee
- •Everything in Pro
- •Professionally managed Google Business Profile
- •Full OpenRice listing optimisation
- •A specialist replies to every review for you
Frequently asked questions
Do reviews help my Google ranking?
Yes. Google Maps ranks on relevance, distance and prominence, and review count, rating and recency all count towards prominence, so the reviews the stand brings in already help. On Enterprise we also manage your Google Business Profile (complete details, regular posts, cuisine and area keywords) so Google knows which searches you belong in. Ranking also depends on distance, so we do not guarantee positions, and we never use fake reviews or keyword-stuffed names.
What if a customer's phone has no NFC?
iPhone XS and later and most Android phones support it: hold the phone near the top of the stand and a link pops up, no app needed. Customers with older phones or NFC switched off can search your shop on Google Maps and review there.
Is this allowed under Google's review policy?
Yes. We do not gate reviews: the page shows both "Leave a review" and "Tell the owner privately", and any customer can review publicly. We never offer discounts or gifts for reviews, which Google prohibits.
Can I cancel anytime?
Yes. Cancel before the end of the current period and you will not be charged again. The stand comes with the subscription; no need to return it. After the service ends the stand stops linking to your review page and only shows “This stand is not active”. Stands are write-protected, so only we can change the link.
Do reviews on other platforms trigger alerts too?
Only Google offers a review data interface, so new Google reviews are checked daily and emailed to you. OpenRice reviews are also synced daily on a best-effort basis (no official interface, so this may be delayed or interrupted). Tripadvisor, Dianping, Xiaohongshu, Meituan, Facebook and Instagram are review buttons only; check their data on each platform.
How long does installation take?
About a minute. We pre-link your Google profile and platform buttons before shipping; just place the stand where customers pay.
How are multiple branches priced?
Basic and Pro are per shop. Enterprise includes 3 branches, +HK$99/month per extra branch (combined billing coming soon; contact us to set it up).