Frequently asked questions
Not answered here? Message us on WhatsApp.
Do reviews help my Google ranking?
Yes. Google Maps ranks on relevance, distance and prominence, and review count, rating and recency all count towards prominence, so the reviews the stand brings in already help. On Enterprise we also manage your Google Business Profile (complete details, regular posts, cuisine and area keywords) so Google knows which searches you belong in. Ranking also depends on distance, so we do not guarantee positions, and we never use fake reviews or keyword-stuffed names.
What if a customer's phone has no NFC?
iPhone XS and later and most Android phones support it: hold the phone near the top of the stand and a link pops up, no app needed. Customers with older phones or NFC switched off can search your shop on Google Maps and review there.
Is this allowed under Google's review policy?
Yes. Google prohibits review gating (routing only happy customers to review) and incentivised reviews. Our page shows both "Leave a review" and "Tell the owner privately", so every customer can review publicly, and we never suggest discounts, gifts or prize draws for reviews.
How is customer data handled?
The review page does not ask customers to log in or leave personal details; the private feedback form collects only what they choose to write. We handle data under the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and retain review and tap records for 12 months before anonymising or deleting them. See our privacy policy.
Can I cancel anytime?
Yes. Cancel with one tap in the dashboard and you will not be charged after the current period. The stand comes with the subscription; no need to return it. After the service ends the stand stops linking to your review page and only shows “This stand is not active”. Stands are write-protected, so only we can change the link.
How long does installation take?
About a minute. We pre-link your Google profile and other platform buttons before shipping. Check it arrived undamaged, then place the stand at the counter or checkout. WhatsApp us any time if you need help.
How are multiple branches priced?
Basic and Pro are per shop, each with its own stand, page and data. Enterprise includes 3 branches, +HK$99/month per extra branch (combined billing coming soon; contact us to set it up).
Can tourists read the page?
The page follows the phone's language and shows Traditional Chinese, English, Japanese or Korean, and customers can switch manually. Google reviews can be written in any language.
Does it support Openrice?
Yes. You can add an OpenRice button to the page, and OpenRice reviews are synced to the dashboard daily on a best-effort basis, with alerts (OpenRice has no official data interface, so syncing may be delayed or interrupted). On Enterprise we also check and optimise your OpenRice profile manually.
What about Dianping, Xiaohongshu and Meituan?
Buttons for these platforms can be added so mainland visitors can review or bookmark you. These platforms do not offer data access, so the dashboard does not show their reviews.
Do I get an invoice?
Stripe emails a receipt after every charge. A formal invoice can be downloaded from the dashboard or requested from us.
What if the stand breaks or I want to move it?
Message us on WhatsApp to arrange a replacement or an extra stand. The stand is only a link, so replacing it does not affect your data or settings.
I am not good with computers. Is that a problem?
No. Day to day you only need email: new reviews, the weekly report and links to one-tap AI reply drafts are sent to you; copy the draft and paste it on the platform. The dashboard is mobile-first and we walk you through it at installation. Questions? Message us on WhatsApp.