Frequently asked questions
Not answered here? Message us on WhatsApp.
What if a customer's phone has no NFC?
The stand also carries a QR code, so any phone with a camera works. NFC is supported on iPhone 7 and later and most Android phones; no app is needed, the link pops up when the phone is held near the stand.
Is this allowed under Google's review policy?
Yes. Google prohibits review gating (routing only happy customers to review) and incentivised reviews. Our page shows both "Leave a review" and "Tell the owner privately", so every customer can review publicly, and we never suggest discounts, gifts or prize draws for reviews.
How is customer data handled?
The review page does not ask customers to log in or leave personal details; the private feedback form collects only what they choose to write. We handle data under the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and retain review and tap records for 12 months before anonymising or deleting them. See our privacy policy.
Can I cancel anytime?
Yes. Cancel with one tap in the dashboard and you will not be charged after the current period. The stand is non-refundable and stays with the shop.
How long does installation take?
About 30 minutes on site: placing the stand, linking your Google profile, testing NFC and QR, and connecting your WhatsApp alerts. Reviews can start the same day.
How are multiple branches priced?
Basic and Pro are per shop, each with its own stand, page and data. Premium includes up to 3 branches; contact us for more.
Can tourists read the page?
The page follows the phone's language and shows Traditional Chinese, English, Japanese or Korean, and customers can switch manually. Google reviews can be written in any language.
Does it support Openrice?
You can add an Openrice button to the page. Openrice has no public API, so the dashboard cannot show Openrice review data or alerts; on Premium we check and optimise your Openrice profile manually.
What about Dianping, Xiaohongshu and Meituan?
Buttons for these platforms can be added so mainland visitors can review or bookmark you. Like Openrice they have no API, so data and alerts are Google only.
Do I get an invoice?
Stripe emails a receipt after every charge. A formal invoice can be downloaded from the dashboard or requested from us.
What if the stand breaks or I want to move it?
Message us on WhatsApp to arrange a replacement or an extra stand. The stand is only a link, so replacing it does not affect your data or settings.
I am not good with computers. Is that a problem?
No. Day to day you only need WhatsApp: reviews, reports and reply drafts are pushed there, and the AI reply draft publishes in one tap. The dashboard is mobile-first and we walk you through it at installation.
Book an in-store demo on WhatsApp
We bring the stand to your shop. 30 minutes, no payment upfront.